Frequently asked questions
Plain answers about identity, transport, consent, control, and billing.
Know what each component can see and how the host remains in control.
Can someone connect without the host knowing?
No. The host approves each request by name and picks what to share. While the session runs the host sees who is connected, and Stop is always one click away — in the tray on the desktop app, or with Ctrl+Alt+Shift+F12 from anywhere.
Does the service or TURN relay see my screen?
No. The service handles identity, authorization, leases, and bounded signaling. WebRTC encrypts the session between endpoints; an authenticated TURN fallback forwards encrypted packets and has no session keys.
How do I create an account without a password?
Choose Create Free account and open the link sent to your email. Standard users may add a passkey or TOTP as optional hardening. Admin access and actions always require a recent passkey or live TOTP; recovery alone is insufficient.
Can I control my computer from a phone or tablet?
Yes. Sign in on both, install the desktop app on the computer, and approve the request from that computer. The phone or tablet needs nothing installed — the browser app is the full viewer, with pointer, keyboard, and controller input.
Is Reallexi a general VPN or proxy?
No. Reallexi authorizes exact enrolled peers and product sessions. It does not create an account-wide tunnel, default route, arbitrary proxy, remote shell, or unrestricted port forwarding.
Can the other person actually use my mouse and keyboard?
Yes, once the desktop app is installed on that computer and you approve it. A web page cannot move the operating system's pointer on its own, and supplying that is the one thing the desktop app adds. macOS asks for Accessibility and Input Monitoring first — that prompt is the operating system protecting you, and it appears once.
Can it run on a server with nobody logged in?
Yes. The same package runs headless: it captures the screen itself and connects out to your account, so no browser and no person are needed at that machine. Enroll it once with a short code from any browser you are already signed into. Because no one is there to approve a request, a headless machine only accepts requesters your account has already approved in advance.
What happens when I stop sharing?
Capture, data channels, held keys and buttons, and the peer connection all close. A viewer cannot restart without a new request that you accept.
Can an administrator open my screen?
No. Administration exposes account, device, entitlement, and content-free session metadata. It cannot decrypt session content or endpoint private keys.
Which paid billing options can I choose?
Silver and Gold use annual billing. Organization can be billed monthly or annually. Free activates without paid checkout.
Does Use as display extend my operating-system desktop?
No. It mirrors a screen that is already being shared, in an immersive fixed viewport with Fit, Fill, 1:1, and rotation. Adding a monitor the operating system can Extend or Duplicate onto needs a signed display driver, which is a separate thing this does not claim to be.
Need a specific answer?
Support can help with magic links, optional MFA, enrollment, compatibility, session requests, connectivity, or billing without asking for codes, keys, or session content.
Contact support